FAQs

PICKUP ORDERS

• You will receive confirmation of which pickup location your order will be at.
• Pickups are available on Wednesdays 2:00pm-8:00pm CT.
• Order cutoff is Tuesday at 12:00pm for that week’s pickup order.
• All orders are considered final and no refunds given unless you cancel the order by 1pm on the Tuesday before.
• Any orders not picked up on Wednesday can be picked up at the same location on Thursday or Friday, 2:00pm-8:00pm CT.

SHIPPED ORDERS

• We ship on Wednesdays via UPS
• Our cookies stay soft and chewy for 2-4 weeks depending on flavor
• Our delivery region for UPS Ground is actually quite large, however if you absolutely want the cookies delivered to you by Thursday or Friday, choose 2 Day or Overnight.
• Cutoff time for shipped orders is Tuesday at 12:00PM CT. Any orders received after that time will be shipped the following Wednesday.
• To protect the cookies in transit, they are sent in a heavy duty cardboard box.
• All of our delivery/shipped cookies are individually sealed in microwave safe bags so you may enjoy them one at a time.